The Ramblings Of Jenn Shuey

I’m so ill with Paypal right now.  My Paypal debit card expires in 8 days, and it looks like I’m not going to have my replacement card in time.

Back in February, on the 24th actually, I received the email from Paypal telling me they would be sending out my new card so that I would receive it before my old card expires.  I was to give it 6 weeks to arrive, and if it didn’t show I should contact customer support.  At the same time the reminder popped up on my “To Do List” inside Paypal to activate my new card.  It’s been there since driving me nuts every time I login making me wonder where my new card is.

Two weeks ago on the six weeks mark I called Paypal customer service to inquire about my new card.  I was told by someone who barely spoke enough English to deal with me that she didn’t understand why I received the email in February because my card had only been mailed out 4 weeks ago.  She even accused me of “misreading the email date”. Ok I’m not exactly an idiot here.  I know if the email arrived in my inbox in February or March.

Today yet again marks 6 weeks according to the customer service woman’s time frame, so I yet again called Paypal.  I went through the whole spiel about my card not arriving, getting the email in February, offered to forward a copy of the email, explained my last phone conversation with customer service, and it got me no where.

I’ll give you 3 guess what the customer service guy said in broken English, and I’m sure you’ll get it right on the first try.  “I’m sorry, mam, but you were misinformed.  Your card was mailed out 2 weeks ago when you called, and you should be receiving it within the next 4 weeks.”

Seriously Paypal?  Why do you have to make this so difficult?  All I want is my replacement card so my hosting account isn’t put on hold temporarily when my card expires!

Someone else mentioned to me she had problems getting Paypal to issue her new card until she finally gave up and used the lost or stolen card option to get a replacement.  I’m giving them until the end of the week then I think I’ll try that route.

This is seriously getting old!  First Paypal supposedly randomly selected my account for a temporary hold while they checked things out last week, and I didn’t know about it until I attempted to purchase a rubber stamp. The “transaction cannot be completed” threw me off since my card wasn’t denied, so I called Paypal and was told I was randomly selected for an account hold and check…something I’ve never heard of them doing before. Now I’ve got to deal with this, too!

Trust me Paypal, I would totally ditch you if a majority of my customers as well as companies I work with had some other option to pay me.