Poor Service At Henry’s Body Shop In Walhalla, SC
Back in the beginning of December DH wrecked our Chevy Blazer. It wasn’t his fault. He hit a patch of black ice, and there was nothing he could do.
Since we have Nationwide for our insurance we figured everything would go pretty smoothly, but that’s not the case. We contacted our insurance and the Blue Ribbon claims certified body shop, and it took them 2 weeks to even see the vehicle to give us an estimate of damage and what could be fixed.
We’ve had many problems with the body shop taking their own sweet time getting things done, and now finally 1 month and 2 weeks after the wreck we finally were able to pick up our Blazer today.
I was super pissed. This is the shittiest body repair job I’ve ever seen. It looks like the only thing they were able to do properly was matching up the paint color. I’ve had cars in the past that had distinct color differences after repair work, but this was worse than that. The entire left rear of the Blazer was trashed, so they had to replace the bumper, left quarter panel, tailgate, and life gate, and the glass on the back window and left side window.
The repairs look horrible. The bumper is visibly uneven on both sides. There’s about a 2″ gap on the left side, and if you stand behind the vehicle you can tell that the bumper looks warped. They didn’t reuse the old bumper. They replaced it with one from a junk yard, and it looks like they used one that was warped. The back glass is tinted twice as dark as the rest of our windows, and closing the hatch is impossible for me. Before I had no problem closing it, but now it has to be slammed to latch. I couldn’t do it no matter how hard I tried. It would just bounce right back up, so I had to get DH to slam it shut for me.
When inspecting the paint I found a ton of gashes on the roof of the car right above the back glass. Those gashes didn’t happen during the wreck, and they weren’t there before. All I can figure is they happen when the body shop people were installing the back glass and lift gate, and it looks horrible. They didn’t even try to repair it when they painted the back half of the vehicle.
Needless to say I’m having a huge talk with the insurance adjuster tomorrow. I’m not happy at all. I tried to contact him today to get someone out here to take photos of the job the body shop did, but he hasn’t returned any of my calls yet. All I know is this isn’t something I will accept. I have a lifetime guarantee with the blue ribbon claims that covers not only the parts used but the workmanship for as long as I own the vehicle.
Tags: car repair, pissing me off, poor service
